Refund policy

Returns & Refund Policy
At supplysprint , your satisfaction is our top priority. We want you to love every item you purchase. If for any reason you are not completely satisfied with your order, this policy clearly outlines our return and refund process, eligibility requirements, and how we resolve issues to ensure a fair and positive experience.
Return Window
• You are eligible to submit a return request within 30 calendar days from the date your order is delivered.
• The 30‑day return period begins on the day the shipping carrier confirms delivery to your address.
• To receive a full refund or resolution, your return request must be initiated within this timeframe.
Conditions for Return
To be accepted for a refund, items must meet the following conditions:
• Items must be unused, unwashed, unworn, and in brand‑new condition.
• Products must be returned in their original, undamaged packaging with all original tags, labels, manuals, and accessories included.
• Items must show no signs of wear, damage, stains, odors, or personal use.
• A valid proof of purchase (order number, email receipt, or order confirmation) is required for all returns.
Non‑Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or refunded once opened or used:
• Skincare, cosmetics, makeup, and beauty products
• Personal care items, including hygiene tools and disposable goods
• Earbuds, headphones, and in‑ear audio devices
• Intimate apparel, underwear, swimwear, and personal items
If you receive these items damaged, defective, or incorrect, please contact us immediately — we will resolve your issue without requiring a return.
Damaged, Wrong, or Undelivered Orders
We take full responsibility for orders that arrive damaged, incorrect, missing, or undelivered.
• If your order arrives damaged, defective, wrong, or missing items, contact us within 48 hours of delivery (or expected delivery date).
• Please provide your order number and clear photos or video of the item, packaging, or defect when contacting us.
• We will immediately resolve the issue with a free replacement, full refund, or reshipment, including all original shipping costs you paid.
How to Start a Return
• To begin a return, please email us at kelleymaia5099@gmail.com with your order number and detailed reason for the return.
• Our customer service team will review your request and respond within 1–2 business days with official return instructions and the designated return address.
• Please do not return items without prior approval — unapproved returns cannot be processed.
Return Shipping & Fees
• For change‑of‑mind returns (e.g., you no longer want the item, ordered the wrong size/color), the customer is responsible for all return shipping costs.
• For damaged, defective, incorrect, or error‑related returns, we will provide a prepaid return shipping label and cover all return shipping fees at no cost to you.
• We recommend using a trackable shipping service so you can confirm when your return is delivered to our facility.
Refunds
• Once we receive and inspect your returned item, we will notify you of approval or status update within 1–3 business days.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Please note that banks or payment processors may require additional processing time before the refund appears in your account.
• Original shipping charges will only be refunded for returns caused by damage, defects, wrong items, or our error.
Exchanges
• To receive a different size, color, or item quickly, we recommend processing your request as a return + new order.
• Simply return the original item (once approved), then place a new order for the item you prefer.
• This method ensures the fastest delivery and inventory availability.
Contact Us
If you need help with returns, refunds, or have questions about your order, please contact our support team:
• Email: kelleymaia5099@gmail.com
• Phone: 9049456623